Executive – Customer Onboarding

Lead the onboarding process for new clients, ensuring a smooth and efficient
experience.
 Serve as the primary point of contact for client inquiries, providing timely and
accurate responses.
 Collaborate with technical teams to troubleshoot and resolve platform issues.
 Develop and maintain strong relationships with clients, understanding their unique
needs and how Qapita can fulfill them.
 Advocate for clients’ needs and collaborate with our product development team to
enhance platform capabilities.
 Monitor client health metrics and develop strategies to improve them.
 Identify upsell opportunities and collaborate with sales teams to grow client
accounts.

Skills  Excellent English communication Skills

 Bachelor’s degree in Business, Communications, or a related field or Masters in

Business Administration
 1+ years of experience in customer success or account management.
 Basic technical knowledge of ESOP
 Basic to advanced level of MS office knowledge
 Exceptional communication skills with the ability to foster long-term relationships.
 Problem-solving mindset with a strong sense of accountability and ownership.
 Ability to work independently and as part of a team in a fast-paced environment.