Responsible for managing a team and customers (first line of contact and escalations)
Supervising the team’s operation, data, customer service by supervising customer related activities
Being a part of the management team, makes tangible contributions to the advancement of organizational goals and practices by developing work
schedule and ensuring that members of staff adhere to it.
delivering of excellent customer service by supervising customer related activities and ensuring that customer delight.
Mentor team members, identify lapses, and conduct training on the job to equip them with knowledge of developing trends in order to build a highly skilled team.
Ensure that members of the operations team adhere to company rules and work ethics.
Coordinate transactional operations and monitor ongoing business processes in the organization.
Data processing and upload
Helping team for answering helpdesk mails and Client queries
Manage the daily Operations/ Transition work for the clients assigned.
Will be the direct point of contact for the client.
Preparing Daily, Weekly & Monthly MIS Reports
Basic knowledge of tax and other compliance implications
Excellent written and verbal communication
Advance computer skills and proficient in excel, word, and outlook.
Good team player & strong analytical skills.
Has to be a tech savvy.
Team and people management.
Innovative & initiator for product, process, people and company. Develop team strength & coach for weakness.
Customer success management and support.