• Permanent Job
  • Baner, Pune
  • Posted 7 days ago
  • Salary: Rs.1 – 3 Lacs per Annum
  • Exp: 0 - 2 Years
  • Position: Executive
  • Qualification: Any
  • Industry: IT Support

TeamPlus

Our client is looking for Client Servicing Executive who serves as an expert for Apps. This is a high profile customer facing Service role to find solutions to issues faced by customers with our products and help them work through Client Servicing. The Client Servicing Executive is a service channel interface between our customers and Apps . Client Servicing Executive is responsible to support Corporate Sales Team or Business Development teams in servicing accounts. Client Servicing Manager is often the primary point of contact for clients and ensures client satisfaction with the organization’s product or service.

Gender : Male/Female
Industry : IT

Skills :

Client Servicing Persona plays a critical role in satisfying clients and thus bringing repeat business.
They are the primary point of contact for the company clients and need to have good communications skills, interpersonal skills and problem solving skills. The major skills and competencies that employers look for in a candidate are:
 Good communication skills
 Good interpersonal skills
 Active problem solving skills
 Customer Focus
 Ability to handle pressure

Role & Responsibilities :

The primary responsibilities of a Client Servicing would be to:

 Seek, process and execute client requests and product orders

 Answer queries regarding product/ services, processes and if required direct them to the account manager
 Assist clients to use the products and services and keep them updated about new features launched
 Coordinate with internal teams to ensure timely fulfillment of products orders/ services
 Maintain trackers, reports for client interaction, product/ service usage etc
 Collect feedback and resolve client complaints

Joining: Immediate

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