Customer Success Manager -Fintech / SAAS Product

• Customer Needs Evaluation and Product Collaboration:
o Evaluate and analyze customer needs to provide personalized solutions and
recommendations.
o Collaborate with internal teams to convey customer feedback and help shape
product development.
• Query Resolution:
o Understand and resolve customer queries promptly and effectively, providing
the best possible solutions.

Required Skills

• Strong understanding of equity markets and financial technology solutions.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and customer success tools.
• Ability to analyze customer data and provide actionable insights.
• Strong problem-solving skills and the ability to think strategically.
• Demonstrated ability to manage multiple tasks and prioritize effectively.
• Passion for delivering exceptional customer service and fostering long-term
relationships.
• 1-2 years SAAS Product (self-serve products) experience