IT Helpdesk – Hardware & Networking

Job Responsibilities:
 Provides technical support to users by researching and answering
questions, troubleshooting problems, and maintaining workstation and
LAN performance.
 Provides answers to clients by identifying problems, researching
answers, and guiding clients through corrective steps.
 Improves client references by writing and maintaining documentation.
 Participates in the development of client training programs by
identifying learning issues and recommending instructional language.
 Accommodates client disabilities by recommending devices and
techniques.
 Avoids legal challenges by monitoring compliance with service
agreements.
 Improves system performance by identifying problems and
recommending changes.
 Accomplishes information systems and organization mission by
completing related results as needed.

Requirement Skills

 Problem solving
 LAN knowledge
 Verbal communication