Virtual Assistant -WFH

Roles and Responsibilities:

• Prioritizing inquiries and recommending an appropriate course of action for
the General Manager and various Committees; then following-up appropriately
to keep them well informed of upcoming commitments.
• Scheduling meetings for the General Manager and the Committees
• Supporting operations activities including (1) updating newsletters, (2)
maintaining pipelines and databases, (3) onboarding new stakeholders (digital
signing of the charter and payment of invoice), (4) ensuring that the corporate
secretary has all of the necessary documentation (i.e., the team that provides
bookkeeping, accounting, tax filing, payroll services, etc.)
• Managing the general email inbox and responding to common general
enquiries
• Serve as the manager of small ad hoc projects (e.g., organizing virtual and in-
person member events, selecting vendors for ad hoc purchases of services
and supplies necessary for the operation of the network, etc. Maintain a
positive, empathetic, and professional attitude toward customers at all times
• Resolve customers’ concerns and answer customers’ questions to the best of
your best ability
• Attract customers by promoting the product and company positively,
answering questions and addressing concerns as they arise
• Prepare product and customer reports by gathering data collected during
customer interactions
• Provide feedback on the efficiency of the customer service process
• Manage a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

Skills:

• Exceptional organizational skills, superb attention to detail, and timely responsiveness to requests is a must
• You are able to prioritize and multitask in a fast-paced environment while
maintaining a commitment to deadlines
• You have the professional polish including high-quality written and verbal
communication skills, and the ability to demonstrate grace and composure
under pressure
• Integrity and discretion in handling confidential information
• You are comfortable working with / picking up digital platforms such as
GSuite, Office365, AirTable, DocuSign, DocSend, and ActiveCampaign

Joining Immediate Or 15 Days