E-Commerce Customer Support Lead

· Analyze customer feedback and recommend improvements to product, website UX, and policies.
Bachelor’s degree or equivalent experience in Business, Communication, or related field.

· 3+ years of experience in eCommerce customer support, with at least 1 year in a supervisory or management role.

· Strong understanding of eCommerce operations, order life cycle, and return processes.

· Experience using platforms such as Shopify, WooCommerce, Magento, or BigCommerce.

· Proficiency in helpdesk tools (Zendesk, Gorgias, Freshdesk, etc.).

· Excellent English written and verbal communication skills.

·         Arabic Language is a must.

· Customer-obsessed mindset with problem-solving abilities.

· Ability to multitask, work under pressure, and handle escalations professionally.