Automation Testing- Salesforce Testing

Experienced IT professional with almost a decade of experience, completing
100+ high-quality projects in diverse domains, including Sales Force/SaaS
/SAP/Cloud, maintained 98% client satisfaction throughout SDLC and STLC.
Facilitated client interactions and team collaboration to ensure prompt and
accurate fulfillment of client needs, provided user and application support.

QA Process Standardization & Management: Developed and implemented
efficient QA processes, increasing testing speed by 80%. Created detailed test
plans, strategies, and test cases aligned with project scope, collaborating with
SI leads and stakeholders for comprehensive coverage and successful delivery.

Mastered diverse methodologies such as system support, test planning, test
cases, UI/UX, functional, usability, UAT, SIT, exploratory, regression,
sanity/smoke, API, database, Mobile(iOS/Android)/Web applications testing
etc., resulting in a 80% improvement in product quality and efficiency.
Skilled in various domains like E-Commerce, Shopping, Security,
Healthcare(HL7/FHIR), Social- Media, Video/Voice Calling Apps,
Telecom(BSS/OSS), Food order, Music, CRM-Investment, Logistics, Ed tech-
Startup, Trading, Razor Pay, Pay U, Payments-POS, Hotel Booking etc.
Skilled in Jira, Trello, Redmine, X ray, Kiwi, Confluence etc., enhancing project
management and productivity. Optimized software testing and support procedures by implementing AI-driven
methodologies, resulting in a 40% reduction in time.

Agile Specialist & Team Leadership: Led a team of 10 QA Engineers, driving a
50% increase in productivity and achieving an 80% positive outcome in
software tests.
Problem-solving and Analytical Skills: Demonstrated problem-solving and
analytical abilities by identifying over 3,000 software defects, resulting in a
95% reduction in system errors through proactive and strategic solutions.

Smoke/Sanity Testing, Functional, Integration and System Testing
Re-testing and Regression Testing, Manual and Exploratory Testing
Localization, Compatibility and Backward Testing, Mobile and Web applications testing.
Usability , UAT, UI/UX, Hardware-software Testing, API , Security and Performance Testing
Automation Testing, SQL and Database Testing, AI-driven methodologies, Test Planning, Test cases, Execution, Defect Management and Technical/Client Support

Skills

Salesforce and Salesforce testing practices
Test Management Tools and other tools:
Jira, Confluence, TestRail, Redmine, Zephyr, Trello, MS Visual
Studio, MS Office, P cloudy, Charles proxy, Fiddler, Burp Suite
Database: MySQL, MS SQL Server, Db Visualizer, Lite DB Studio
OS: Mac, Windows, Linux/Unix
Tools and framework: Selenium, Maven, TestNG, Appium, Postman, JMeter, Azure
DevOps, GitHub Design Pattern: POM
Crash Reporting tool: Firebase Crash lytic
Cloud computing platforms: AWS, Azure, GCP.
CI/CD Tools: Jenkins, Version Control: Git.