Sr. IT Support Analyst- US Client

Bachelor’s degree in information systems/computer science/ software management

• 5+ years of IT technical support experience

• Experience with Windows versions 7 through 11 and Mac OS X.

• Experience working with Google Suites and VOIP systems

• Customer service mentality, with the ability to multitask and work in a fast-paced team environment
• Candidate should have full locomotive functionality

• Provide support through the IT HelpDesk and resolve highly complicated problems to the end user’s

satisfaction quickly and effectively.

• Teach or instruct Jr IT Support team members regarding software or hardware functionality and
communicating policy.