Customer Success Engineer

● Providing technical support and respond for incoming queries related to
HRM software (uKnowva)

● Handling the Tickets related to IT Technical Issues, ensure that all issues
are properly logged, categorising and prioritising as per the defined
TAT
● Understanding & Detailing user issues, answering on phone calls,
writing replies to emails & executing the services
● Take ownership of problems and follow up on the status of
problems on behalf of the customer and communicate progress
on time.
● Follow standard procedures for proper escalation of unresolved issues
to the appropriate internal teams & manager
● Basic knowledge of SQL and EXCEL
● Proper understanding of the client’s requirements
● Understanding PHP code will be an added advantage