Answer customer calls politely & professionally
– Provide info on services (suspension, brake pads, batteries, tyres, car
glass, repairs)
– Book appointments & record requests
– Maintain customer records & follow-ups
– Coordinate with service team
Skills
Experience in call handling / customer service
– Knowledge of car services & parts (MUST)
– Good communication skills (English & Hindi)
– Basic computer skills (MS Office, CRM)
– Professional & polite telephone manner