Level 2 Support Engineer – One Identity Manager – SailPoint, Okta
TeamPlus
Previous Work Experience 3 to 10 years
Key Skills &
Requirements
Technical Support: Provide Level 2 support for One Identity Manager,
addressing and resolving incidents and service requests related to identity
management processes and workflows.
Troubleshooting: Analyse and diagnose issues related to One Identity Manager
configurations, integrations, and performance. Collaborate with Level 3 support
and development teams for complex issues.
User Management: Assist with user provisioning, deprovisioning, and role
management within One Identity Manager, ensuring compliance with
organizational policies.
Documentation: Maintain and update technical documentation, knowledge
base articles, and user guides related to One Identity Manager processes and
configurations.
Monitoring and Reporting: Monitor system performance and generate reports
on user access, system health, and incident resolution metrics.
Collaboration: Work closely with cross-functional teams, including security,
compliance, and application support, to ensure seamless integration of identity
management solutions.
Training and Support: Provide training and support to end-users and other IT
staff on One Identity Manager functionalities and best practices.
Continuous Improvement: Identify opportunities for process improvements
and automation within identity management workflows. Participate in system
upgrades and enhancements.
