Service Centre Technical Front Desk Executive (Hardware & Server Support)

Strong knowledge of computer hardware architecture.
 Working knowledge of enterprise servers and storage systems
(RAID, NAS, and SAN).

 Ability to diagnose hardware faults and perform component-
level repairs.
 Understanding of operating systems installation and basic
network configuration.
 Familiarity with server hardware from major OEMs (Dell,
HP, Lenovo, etc.).
Experience with hardware diagnostic tools and repair equipment.
 Diploma / Bachelor’s Degree in Computer Science, IT,
Electronics, or related field.
 2–5 years of experience in hardware repair and service centre
operations.
 Relevant certifications (CompTIA A+, Server+, or
equivalent) preferred.
Key Competencies
 Strong troubleshooting and analytical skills.
 Excellent communication and customer handling skills.
 Ability to manage multiple service requests simultaneously.
 Detail-oriented with strong documentation skills.
 Ability to work independently and as part of a team.

Preferred Skills
 Experience with enterprise-level storage systems.
 Basic knowledge of networking concepts (TCP/IP, switches,
routers).
 Understanding of warranty processes and RMA procedures.

Working Conditions
 Full-time role based at the service centre.
 May require occasional on-site customer visits.
 Ability to handle hardware equipment and lift moderately
heavy items (servers, UPS units, etc.)