IT & Networking Technician

Years of Experience 3+ years of experience in IT support or networking roles.

 Provide onsite support for all staff regarding computer issues, software
errors, login problems, and device malfunctions.
 Install, configure, and maintain Windows desktops, laptops, printers,
scanners, and office hardware.
 Resolve issues related to email, Google Workspace, Teams,
QuickBooks, and other business applications.
 Assist remote U.S. staff with technical issues when needed.
 2. Network Management
 Monitor and maintain office network infrastructure including routers,
switches, UniFi access points, and firewalls.
 Troubleshoot internet outages, WiFi instability, IP conflicts, and
connectivity issues.
 Ensure secure and optimized network performance for all employees.
 Maintain VLANs, DHCP settings, and network security policies as
directed.

 3. System Administration Support
 Assist with user account creation, password resets, and access
permissions.
 Support maintenance of DNS, MX, SPF, and other emailrelated
configurations (under guidance from senior IT).
 Maintain inventory of all IT assets, including laptops, desktops,
peripherals, and network devices.
 Perform routine system updates, patches, and antivirus checks.
 4. Hardware & Software Maintenance
 Set up new workstations, install required software, and ensure
compliance with company standards.
 Diagnose and repair hardware issues or coordinate with vendors for
replacements.
 Maintain backup devices, UPS units, and ensure power protection for
critical systems.
 5. Office Infrastructure Support
 Support conference room equipment, webcams, microphones, and
Zoom/Teams meeting setups.
 Maintain Reserve PC or any workstation reservation/monitoring
systems.
 Ensure printers, scanners, and shared devices remain functional and
updated.
 6. Documentation & Reporting
 Maintain logs of issues, resolutions, and system changes.
 Document network diagrams, device configurations, and asset lists.
 Report recurring issues or risks to the IT Systems & Network
Administrator.

Skills & Qualifications Required Skills & Qualifications

 Diploma or Bachelor’s degree in IT, Computer Science, or related field.
 1–3 years of experience in IT support or networking roles.
 Strong knowledge of Windows OS, basic networking, and hardware
troubleshooting.
 Familiarity with UniFi network equipment (preferred).
 Understanding of DNS, DHCP, IP addressing, and basic security
practices.
 Ability to diagnose issues quickly and communicate clearly with staff.
 Strong organizational skills and attention to detail.
Preferred Qualifications
 Experience with Google Workspace administration.
 Knowledge of firewalls, VPNs, and remote access tools.
 Experience supporting multioffice or remote teams.
 Basic understanding of cloud services and backup systems.
Soft Skills
 Professional communication and customerservice mindset.
 Ability to work independently and take initiative.
 Strong problemsolving skills and patience