Troubleshooting L1/L2/L3 tickets and submitting the RCA.
Implementing information Security products and submitting the reports.
Presenting the appropriate solutions at customer meetings.
Keeping well informed of general technical developments, company products and services.
Maintaining accurate up to date reporting using the company systems and
providing ad-hoc manual reporting where required.
Ensuring that product, technical and market knowledge is kept up to date by
reading literature, networking, attending training courses, liaising with other
colleagues and sharing unique knowledge with the rest of the company.