Operations Manager

Years of Experience

12+ years of experience in operations, project management, or leadership
roles

Job Role &
Responsibilities

Key Responsibilities
1. Daily Operations Management
 Oversee day-to-day operations across all departments
 Ensure teams are aligned on priorities and deliverables
 Maintain operational momentum and prevent delays
 Resolve workflow issues proactively
2. Team Leadership & Accountability
 Manage department leads and clarify expectations
 Hold teams accountable for deadlines, quality, and responsiveness
 Address performance gaps and enforce corrective actions
 Promote a culture of ownership and professionalism
3. Decision-Making & Escalation Handling

 Act as the primary escalation point for operational issues
 Make timely decisions to keep work progressing
 Resolve cross-functional conflicts independently
 Escalate critical risks when necessary
4. Prioritization & Workload Management
 Align teams on daily and weekly priorities
 Reallocate resources based on workload demands
 Ensure focus on high-impact work
5. Cross-Functional Coordination
 Drive collaboration between Design, Procurement, and Project
Management teams
 Maintain alignment between design, costing, and execution
 Ensure smooth and structured handoffs between departments
6. Process Enforcement & Discipline
 Enforce SOPs, workflows, and documentation standards
 Maintain consistency in file management and reporting
 Eliminate process deviations
7. Global Coordination
 Act as liaison between India and USA/Canada teams
 Ensure global directives are executed effectively
 Maintain clear communication across time zones