Business Analyst (E-commerce)

Previous Work Experience 1+ Years
Role Responsibilities Key Responsibilities
 Requirement Gathering
Meet with business stakeholders to understand business challenges
Conduct workshops and requirement sessions
Capture business requirements clearly
Identify gaps in existing processes
Ask the right questions before development begins
 Business Analysis
Convert business requirements into Functional Requirement Documents (FRD)
Create User Stories
Write Acceptance Criteria
Prepare Use Cases
Document business rules

Define process flows
 Process Mapping
Prepare documentation for:
Order Journey
Checkout Process
Delivery Workflow
Personalisation Workflow
Customer Service Process