Customer Service – Import– Freight forwarding Industry

Previous Work Experience 2-5 years

Key Skills &
Requirements

 AIR / SEA (Both knowledge is necessary)
 Basically from Logistics Background

Role Responsibilities  Handling shipments Air / Sea (LCL, FCL, AIR)

 Following up with the counterpart/co-loaders on daily routing orders
& updating the same to client on daily basis.
 Preparing CAN copies and sending Cnee with arrival Details
 Resolving the issues & query of customers regarding daily routing
orders.
 Execute order request – calls / email
 Email suppliers, carrier & customers with shipping updates

 Track shipments and confirm receipt & arrivals of shipments.
 Ensure customer experience by addressing customer concerns and
resolving issues
 Responsible for answering and routing phone calls, handling enquires
 Preparing Daily status report, updating DSR on daily basis &
sending to respective Cnee with proper updates.