IT Manager- IT Helpdesk/ System Administration/ Technical Support

OS: Microsoft Windows 10/11, Mac OS
 Productivity: Microsoft Office 2019, 2022, Office 365
 Servers: Windows Server 2019/2022, Exchange Server 2019
 Infrastructure: Network protocols, firewalls, VPNs, routers, switches,
cloud-based systems
 Remote Tools: TeamViewer, Any Desk, Remote Desktop, Ninja One
 Ticketing Systems: Experience with Fresh desk, Zendesk, ServiceNow,
or NinjaOne
 Bonus: Understanding of VoIP infrastructure, SIP, cloud-hosted PBX,
or MSP-style environments