Customer Services Freight – Business Process Engineer

Customer Services Freight – Business Process Engineer, Pune, with 10+ years of experience.

Key skills to source candidates

Mandatory / strongest match

Freight Forwarding / Logistics / Supply Chain
Business Process Engineering
Continuous Improvement / Operational Excellence
Lean Six Sigma – DMAIC / Kaizen
Freight Customer Service Operations
Air / Sea / Road Freight
Process Mapping — BPMN / Visio / Signavio / ARIS
Root Cause Analysis
SOP & Process Standardization
KPI / Process Controls
Cross-functional & cross-geography project management
Customer Service + Freight Operations
Trade Compliance / Customs
Excel + Power BI / Tableau
Process Digitization / Automation
EDI, e-documentation, workflow automation
TMS / CargoWise or similar freight systems

The live posting specifically highlights end-to-end freight processes such as quotation, booking, documentation, tracking, billing and claims, along with Lean Six Sigma, SOPs/KPIs, stakeholder collaboration and automation.

Best candidate profile

I would prioritize candidates with titles such as:

Business Process Manager
Business Process Engineer
Process Excellence Manager
Continuous Improvement Manager
Operational Excellence Manager
Process Improvement Manager
Lean Six Sigma Manager
Transformation Manager – Logistics
Freight Operations Process Manager

Ideal combination:
10+ years + Freight Forwarding/Logistics + Business Process Improvement + Lean Six Sigma + Customer Service Operations + BPM + Power BI/Excel.