Digital Operations Manager (Order & Fulfilment Lifecycle)

Previous Work Experience 10+ years.
Key Skills & Requirements 1. Operations System & Workflow Ownership

a. Design and implement end-to-end order lifecycle workflows
b. Define operational stages from order placement to customer delivery
c. Build scalable SOPs and operational playbooks
d. Identify automation and efficiency opportunities
e. Define exception handling and escalation processes
2. Order Lifecycle Management Oversight; Ownership across:
a. Customer service interactions
b. Design review and validation workflows
c. Production release processes
d. Shipping and logistics management

e. Delivery tracking and resolution handling
3. Team Leadership
a. Manage and develop a remote operations team (5+ team members)
b. Set daily, weekly and monthly operational targets
c. Drive accountability and performance metrics
d. Create training and onboarding systems
4. Data & Performance Management