Back Office – US Process

·       Minimum 1 year of customer support experience is required. Chat, Email, Voice, E-commerce or International Customer Support will be preferred.

·       Speaking professionally with US customers

·       Understanding customer queries and requirements

·       Communicating clearly and confidently over voice

·       Writing professional email and chat responses

·       Handling difficult customer situations calmly

·       Maintaining a professional and customer-friendly tone

·       Strong English communication skills

·       Typing Requirement Minimum typing speed: 45+ WPM