Install, configure, and maintain desktops, laptops, printers, and other peripheral
devices
Provide L1technical support for hardware and software issues in person, via
phone, or remote tools
Troubleshoot and resolve operating system issues (Windows)
Respond to helpdesk tickets and ensure timely resolution within defined SLA
timelines
Perform regular system updates, patches.
Configure and support mobile devices (MDM enrolment, email setup)