L1 System Administration

Years of Experience:  Freshers

Basic understanding of operating systems (e.g., Windows, Linux, macOS).

Knowledge of common software applications (e.g., Microsoft Office, antivirus software, VPN clients).

Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and basic LAN/WAN setups.

Experience with user account management (Active Directory, Office 365, etc.).

Basic knowledge of hardware components and troubleshooting methods.

Problem solving: Ability to quickly identify and resolve technical issues.

Communication: Strong verbal and written communication skills to assist users and document processes.

Customer Service: Friendly and patient approach when dealing with end-users.

Attention to Detail: Accuracy in performing maintenance tasks and following procedures.