Years of Experience: Freshers
Basic understanding of operating systems (e.g., Windows, Linux, macOS).
Knowledge of common software applications (e.g., Microsoft Office, antivirus software, VPN clients).
Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and basic LAN/WAN setups.
Experience with user account management (Active Directory, Office 365, etc.).
Basic knowledge of hardware components and troubleshooting methods.
Problem solving: Ability to quickly identify and resolve technical issues.
Communication: Strong verbal and written communication skills to assist users and document processes.
Customer Service: Friendly and patient approach when dealing with end-users.
Attention to Detail: Accuracy in performing maintenance tasks and following procedures.