IPC Analyst / Manager

Years of Experience: 2–4 Years

Manage major incidents end-to-end (initiation to closure)

Assess severity, business impact, and prioritize incidents

Conduct bridge calls with internal and external stakeholders

Drive resolution with technical teams within SLA timelines

Perform Root Cause Analysis (RCA) and document findings

Identify recurring issues and implement preventive actions

Manage Change Requests and participate in CAB meetings

Track and improve Mean Time to Restore (MTTR)

Prepare weekly and monthly IPC reports